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Professional Support for Everyone


 

 

 

 

Professional Support for Professionals

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Professional Support for Families

Professional Support for Professionals


Eval Support As the Speech and Language Pathologist, you have unlimited access to onsite evaluation support by our Assistive Technology Specialists. We can help modify our devices to meet the unique needs of the student or patient you are working with. We can also help answer questions about funding options, ordering process, pricing, and lend our combined years of experience to ensure that you have the greatest success possible.

In Eval Remote Support - You can schedule to have Remote Support on standby during your evaluations. This will give you immediate answers to any questions you may have.

 

Call 1-888-884-2190

 

In Eval Remote Device-Take-Over Devices equipped with “FRS Remote Help Desk” allow our remote support team to log into  your device when it is connected to the internet. We can then see exactly what you are seeing to answer any questions you may have. We can even interact with the mouse, make modifications and show you how to do things in real time.

Onsite Training – It is our goal that you as the Speech and Language Pathologist feel absolutely comfortable with the equipment recommended.  As an SLP who has recommended our equipment, you will have access to an onsite training by our Assistive Technology Specialists. You may invite anyone to attend this training with you, including the family or supporting staff. You may also designate the location of the training as the facility or patient's home. Onsite training is available to anyone with an FRS product and must have a scheduled appointment for onsite training.

 

Professional Support for Families


Remote Support When you receive your device, Our remote support team is  standing by to help you learn the operations of your device as well as  how to modify the content of your pages.

 

Call 1-888-884-2190

 

Remote Take Over Devices equipped with “FRS Remote Help Desk” allow our remote support team to log into  your device when it is connected to the internet. We can then see exactly what you are seeing to answer any questions you have. We can even interact with the mouse, make modifications and show you how to do different things in real time.

Home Visits If a device is being mounted to a wheelchair, a one time home visit is free and includes the mounting of the device and any other accessories such as switches and environmental controls. Additional visits may be subject to a fee.

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